Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We do not accept returns for items due to change of mind/don't fit that are opened and not able to be resold as new. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please be advised some countries are currently excluded in available shipping zones. Please confirm your address before purchasing. We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address. We utilise Australia Post International Services and International courier companies. Please “Contact Us” by emailing us at confirm accurate delivery charge to your desired country. International orders are more than welcomed. During peak periods including holiday season or promotional times, please expect slight delays with the processing of your order.Please confirm your address upon checkout. We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.Should any delays occur, we will be in touch immediately. All orders are usually dispatched within 24-48 Hours of Payment on normal business days.Our express parcels are shipped via Australia Post or equivalent courier service.1-3 Business Days (depending on your location).CONTACT USĮXPRESS POST (available for selected items):įor All In Stock Items via Australia Post Express or Equivalent courier Should you have any enquiries regarding your location or postage, please do not hesitate to get in touch with us at any time.Depending on size of order and location, we may employ various reputable courier services.For bulky orders which may involve pallets, we may clarify freight costs if the destination is rural and may require forklift access.Every Parcel with Registered Postage and Tracking Information.Shipping within AustraliaĪll parcels are shipped from our distribution centre in Sydney NSW, Australia. Please note of weather delays impacting all transport options. We thank you sincerely for your continued support and wish you all safe. Some items may have gone out of stock without our notice from manufacturers. SuperOffice continues to operate as normal with respective safety measures in place for our staff.ĭue to unprecedented demand on a large number of products and limited supply, please expect slight delays with orders / substitute of products.

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